At 3princess.com, we offer worry-free, ‘no question asked’ return/refund and exchange service. Please follow instructions below to request for return or exchange.
No worries, we allow change of mind returns, no question asked.
If payment has been made but order has not been shipped out, please contact us immediately to cancel the order, we will process cancellation and full refund.
If order has been shipped out, items can be returned within 7 days upon receipt of shipment. Please email us with your order number and photo of the parcel received, we will reply with return and refund instructions. Returns without contacting us first will be rejected.
Please note, we will only accept change of mind returns that are in original conditions (packaging not open, item unused, unworn, unwashed, unaltered, with all seals/tags and original packaging intact). And change of mind returns are not applicable to bra/underwear for hygiene purposes.
For change of mind return, shipping for the delivery will not be refunded.
First of all, we apologise if you received wrong/faulty items, we will provide exchange and we will bear additional shipping fees incurred.
Please keep the item in original conditions (unused with all tags and original packaging intact) and email us with your order number and photo of the item received, we will reply with return instructions and send exchange item accordingly (we will pay for shipping fees for both ways).